We stand by the superior quality of our baby clothing and maintain rigorous quality control. Should issues arise after receiving your order, contact our customer service at [email protected] immediately for assistance.

RETURN PERIOD
You may return or exchange items within 30 days of receipt.

RETURN SHIPPING OPTIONS

  • Post Office Collection: Schedule a pickup by contacting your local post office.
  • Drop-Off: Deliver the package directly to your nearest post office.

SHIPPING FEE RESPONSIBILITY

  • Our Fault (e.g., damaged/incorrect items): We cover return shipping costs.
  • Your Responsibility (e.g., size/color mismatch, changed mind): You bear shipping fees, which vary by carrier.

INCORRECT/DAMAGED ITEMS
If you receive damaged or incorrect baby clothing, provide clear photos and contact us immediately. We’ll arrange a reshipment or refund after confirming the issue. Do not ship items back without first obtaining our return address from customer service.

RETURN REQUIREMENTS

  • Non-Quality Issues: Items must be unused, undamaged, with original tags/packaging intact.
  • Pre-Approval: All returns require prior approval from our customer service team.
  • Quality/Incorrect Issues: Submit photos documenting the problem for return authorization.

VALID REASONS FOR RETURN/REFUND

  • Items not in original condition due to our error.
  • Products mismatch descriptions.
  • Undelivered or lost parcels.
  • Delays beyond agreed delivery timelines.

RETURN PROCESS

  1. Contact Customer Service
    Provide:
    • Order number
    • SKU/product name
    • Reason for return
  2. Response
    We’ll reply within 24 hours (business days) with return instructions.
  3. Ship Items
    Return to the provided address and share tracking number/receipt.
  4. Refund/Exchange
    Upon receipt, we process refunds/exchanges immediately.

IMPORTANT NOTICES

  • Return Address: Use only the address provided by customer service—do not ship to sender’s package address.
  • Non-wearmusepulse Items: We’re not liable for non-baby clothing items included in returns.
  • Lost/Stolen Packages: Keep proof of tracking; we’re not responsible for transit losses.
  • Refund Timing: Refunds may take up to 7 business days to reflect (varies by payment provider).

SPECIAL CASES

  • Production/Transportation Defects: Full refund + return shipping reimbursement.
  • Order Cancellation: Full refund if canceled within 24 hours or before shipment.
  • Incorrect Address: You cover reshipment costs for undeliverable addresses.
  • Used/Stained Items: Returns with visible use (e.g., stains, pet hair) may be denied.

CONTACT US

We prioritize your baby’s comfort and your peace of mind—every step of the way.